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What is 360 degree feedback?
360 degree feedback, also known as 360 degree assessment, is a holistic performance review mechanism. It stands apart from conventional appraisals because of its multi rater approach. The process collects ratings from multiple sources. So, all employees receive feedback from their peers, bosses, direct reports, and sometimes, even customers or clients.
One Solution For All Your 360-Degree Feedback Needs
Training Needs Identification
Identify An Employee’s Gaps In Skills And Personality Traits As Perceived By Other Stakeholders
High-Potential Identification
Identify High-Potential Employees Who Possess Extraordinary Intellect, Agility and Leadership
Performance Appraisal
Gain a Holistic Perspective On Employees Before Undertaking Appraisal Exercises
Succession planning
Utilize 360-degree evaluation to underline the organizations competency levels, identify potential and plan successors.
Benefits of evaluating employees with a 360-degree feedback system!
Empower employee development with Mercer | Mettl’s 360-degree assessment
High completion rates
Finish the survey on the move without the risk of losing data with the autosave feature.
Send personalized reminders and follow up with participants.
Access crucial details in one place with a unified communications window.
Great user experience
Monitor project status using analytical dashboards.
Accelerate survey creation with ready-to-use templates.
Easily configure surveys and reports according to your needs.
Customizable reports
Identify perception gaps in how skills are perceived among peers, managers, and oneself.
Create tailored reports excluding self-ratings and the ability to add custom pages.
Generate individual reports containing personalized employee development plans.
Multi-language support for a global workforce
Available in more than 16 languages
Participants have the option to choose the language of their choice
Download reports in any of the supported language
Best practices for administering 360-degree assessment
Deliver a successful 360-degree feedback system in three simple steps with Mercer | Mettl
Survey creation
Select the appropriate template for your survey or create a custom one.
Add participants in bulk with a single click.
Set up emails with organization branding and personal messaging.
Survey management
Review and schedule the survey you created.
Once launched, track the survey and other crucial aspects using a unified communications window.
Track the survey and the number of people who have completed it and send out reminders to others.
Add, remove, or edit participants in a live survey.
Report analysis
Download individual or group reports by choosing:
Competency-wise analysis
Open-ended feedback
Highlights of key insights
Potential advantages and disadvantages of 360-degree feedback
Get a key understanding of the various pros and cons of administering a 360-degree assessment
| Pros | Cons |
|---|---|
| Multiple perspectives provide a well-rounded view of performance. | Gathering and analyzing feedback can be resource-intensive. |
| Helps individuals understand their strengths and areas for improvement. | Feedback may be influenced by personal biases or workplace politics. |
| Facilitates personal and professional development through constructive feedback. | Proper implementation requires training for both feedback givers and receivers. |
| Promotes open communication and fosters a culture of transparency. | Receiving critical feedback can be stressful and demotivating. |
| Provides valuable input for performance appraisals and development plans. | Feedback may not always accurately reflect performance, especially if anonymous. |
| Encourages team members to support each other's growth. | Too much feedback can overwhelm and confuse employees. |
| Helps uncover strengths and areas for improvement that may not be apparent otherwise. | Ensuring consistent and fair feedback can be challenging. |
| Encourages individuals to be accountable for their actions and behaviors. | The effectiveness depends on the organization’s culture and acceptance of feedback. |
Our 360 Feedback System Is Easy-To-Use, Fully Customizable And Offer Highly Insightful Reports
Maximise Completion Rates Using An Easy And Seamless 360-Degree Feedback Software
A 360-Degree Feedback Tool That Makes Life Easy for All Stakeholders
A Seamless Experience For Administrators
Administer And Track Your 360 Feedback Project With Ease
- Analytical dashboards to track the success of your project
- Bulk upload employee details in one go
- Use pre-built templates to expedite your surveys
- Auto-schedule ad-hoc reminders
- One-click data downloads and reports distribution
A Seamless Experience For Employees
Provide Feedback On the Fly, Anytime, Anywhere
- Fill your surveys on desktops, mobiles, tablets, etc. as per your convenience
- Non-completed surveys are auto-saved so that your valuable feedback is not lost
- You get one consolidated email with all the required information to fill surveys
Insightful 360 feedback reports that are easy-to-understand and comprehend
Identify Gaps in Perception Across Self, Managers, Peers and Others
A Detailed Competency Summary
Personal Development Plan
Open-Ended Feedback
Powerful Customization
Our 360 Feedback Software is Easy to Set Up, With Everything Customizable According to Your Organization
Our 360 Feedback Software is Easy to Set Up, With Everything Customizable According to Your Organization
Research-Backed Competency Question Library Available
Easy-To-Setup Customizable Automated Email Templates
Leverage Our Team of World-Class Psychometricians
Upload Complete Employee Details At One Go
Ensure Great Employee Experience And Maximise Completion Rates Through An Easy And Seamless 360 Feedback System
Fully Customizable Emails To Get A Personal Touch
Customize All Your Employee Communication Along With Company Branding
Mobile-Friendly Interface To Take Surveys Anytime, Anywhere
Fill Surveys As Per Your Convenience On Your Mobile Phone
Autosave Option So That You Don't Lose Any Data
Surveys Are Autosaved So You Can Complete Them On the Go
Auto-Generated Reminders; No Need To Follow-Up
Send Easy-To-Configure Custom Reminders
Selected by Gartner as a Leader in Remote Proctored Examinations
Mercer | Mettl recognized as a Global Leader in Assessment Technology by G2
Software Suggest Rated Us Outstanding On Our 360-Degree Feedback & Assessment Solutions
Empower Employees With Actionable Insights Using Their 360 Degree Reviews
Here is a Sneak Peek At Our Detailed Customizable Reports
Gain Actionable insights:
Strengths
Areas Of Improvement
Hidden Strengths
Blind Spots
Related products and solutions
We Offer Impeccable Data Security Standards With Our Online Proctoring Suite
Mercer | Mettl is GDPR Ready
We are ISO 27001 Certified and ISO9001 Certified
Localized data hosting for European servers
Secure data hosting on Amazon Web Services
We follow an Annual Vulnerability and Penetration Testing
ISO 9001 CERTIFIED
ISO 27001 CERTIFIED
SOC2 Type 2
BPS REGISTERED TEST
How Mercer | Mettl 360 Degree Feedback Tool Works
Select Template & Add Participants
Choose from our pre-built survey template library
where all templates have been prepared by our in-house experts
Get custom templates
made according to the competency framework needed for your unique requirement
Bulk upload or individually add
survey participants for effortless management
Why Mercer | Mettl's 360 Degree Feedback System is Best in the Industry
Unmatched Employee Experience
A Platform So Seamless, Users Have No Reason To Delay Filling Up The Surveys
Insightful Reports
Real-time, Action-oriented Reports Benchmarked To Pre-Defined Ratings
Quick Setup, Easy To Use
Hassle-Free And Intuitive Platform Which Requires Zero Training
Experience Across Industries And GEOs
Go The Extra Mile With Our Years Of Expertise in Behavioral Science
Impeccable 24*7 Support
We Are There For You, Always
Personalized Development Plan
Choose Your Rating Scale | Personalise Questionnaires | Benchmarked To Pre-selected Data
Frequently Asked Questions(FAQs)
1. How does 360 Degree Feedback work?
360 degree feedback works by gathering ratings from multiple stakeholders associated with the feedback recipient. A set of survey statements/questions are shared among raters to evaluate the candidates on competencies relevant to their job roles/positions. 360 feedback helps measure behavioral skills, interpersonal skills, domain knowledge, and more.
2. What are the advantages of 360 Degree Feedback?
360 degree feedback allows a holistic evaluation of performance and potential by involving multiple stakeholders in the review process. Advantages of 360 degree feedback also include:
- Removal of biases in assessment
- Identification of training needs
- Focus on learning and development for the feedback recipient
- Overall efficiency in performance management at the workplace
3. How is 360 Degree Feedback used?
360 degree feedback is a developmental tool used in holistic professional assessment. It is rolled out in the form of a survey where feedback-givers rate the feedback-seekers. These ratings are based on parameters related to relevant skills, competencies and behaviors. Results from the survey help create insightful reports covering individuals' hidden strengths, developmental areas, blind spots, etc.
4. What does a 360 Feedback Survey measure?
A 360 feedback survey collects responses from multiple perspectives. It helps measure:
- Professional skills and competencies
- Behavioral traits necessary to perform in a role
- Perceptions about the employee
- Subjective areas like leadership qualities, ability to work in a team and communication effectiveness
- Performance of the employee in specific work scenarios and roles
5. What is the purpose of 360 Degree Feedback?
The purpose of 360 degree feedback is to ensure an all-round evaluation of an individual. The process guarantees this holistic approach by gathering inputs from a variety of sources who are professionally associated with the feedback-seeker. Supervisors, direct reports, peers and external sources like clients participate in such a review. Together, it culminates into an unbiased, 360 degree analysis.
6. What is the 360 Degree Feedback process?
The 360 degree feedback process unfolds in three core stages. First, it is designed using a set of competencies and templates relevant to an organization's objectives. The organization then selects a platform to execute the survey and track its progress. Finally, the responses are collected and analyzed. The latter helps formulate extensive developmental plans for the survey-seekers.
7. Why is 360 Feedback important?
A 360 degree feedback is vital when organizations need to adopt a holistic approach for performance review, training needs identification, succession planning, leadership development, etc. The process offers all-round insights by encouraging ratings from several sources including managers, subordinates, colleagues, clients, business associates, etc. It is also important for identifying hidden strengths and blind spots in employee performance and behavior.
8. What are the disadvantages of 360 Degree Feedback?
If not conducted in the right way, 360 degree feedback can have a few disadvantages such as:
- Raters may be tempted to focus on highlighting negative aspects of the feedback-seeker.
- If the workplace environment is unhealthy, the process may garner dishonest reviews.
- In some cases, leaders may mistake 360 degree feedback for criticism.
- It is a time-consuming process.
